A study by Harvard Business Review, HBR, shows that an important determinant of lead generation is response time. If you're interested in knowing more about using Instant Messaging for Business, you'll want to check out: Nicholas Solomon is online for more than 12 hours a day; he started it when he lied about his age to create his first social media account, Friendster. Aside from timeliness and responsiveness, moving the conversation to Facebook Messenger using respond.io feature similar to Facebook comments plugin will allow your business to build a list of contacts which can be used for broadcasting and marketing purposes in the future. Click Messaging in the left column. Fundamentally this determines which post will trigger the message to be sent and which message to be sent. This is especially true because, responding to a comment by private message does not allow you to message the user until they respond to your message. A: When someone messages your page, Messenger Bulksender keeps their contacts in your database and lets you send tailored messages in bulk to them. Include alternative contact options. However, in so many other cases, Facebook comments are a valuable source of customer feedback or even sales leads. Hi Joanne, yes they will be marked as read when you send an autoresponse. 2. Your Page’s response time gives people an expectation of the amount of time it takes your Page to respond to messages. a customer looking to engage with your company to provide feedback. Sometimes you’re sleeping, the office is closed, or you’re not on your phone. Facebook’s Rules and Reasoning. How to Set Auto Reply Message On Facebook Page. Hi you guys, today we’ll show you how to set up an auto-reply in Facebook messaging just by a few simple steps. When this option is enabled, visitors are automatically sent a reply from the Response Assistant (on behalf of your business page). The five parts of an email auto-reply and how to write each one. Steps how to set up an auto reply on Facebook Messenger. To Use The Same Autoresponse for all posts select Track Comments any ANY Post. MORE QUICK TIPS subscribe on my Online Marketing YouTube Channel. Your Page’s response time is an average of the fastest 90% of response times to messages received in the 30 days prior to the last message that counted toward your response rate. Respond.io generally recommend using ANY. To chose the post you want to autoreply to select it from the dropdown list. Here are a few clever out of office message samples: I heard winter was coming, so I decided to go to [WARM PLACE]. If your Page has received fewer than 10 messages in this time span, your response time will be based on the last 10 messages. Here, we present one or more auto reply message sample for business in each of several areas of communication: welcome messages, thank-you messages, out of office or busy notifications, reminders for benefits or sales, and other inquiries. Apart from facebook page auto comment, there are several other ways to obtain Messenger contacts like using Messenger Codes and adding Facebook Messenger to your Website. This may not be the case for some Facebook pages as posts may be structured or created differently. About Instant Replies When you turn on instant replies, a response will be sent automatically the first time a customer messages your Page. Define the auto text message. This is great if your Facebook comments are leads. When choosing ANY, a preset message is sent to everyone who comments on any of your page’s post. Let’s break down the best way to write an auto-reply email, piece by piece: 1. Send a message to all users who sent private messages. This feature is available for free at Chatfuel, in the GROW section: acquire users from comments. Visit Facebook and log into your account if not done already. Click Settings at the top of your Page. With this in mind, your auto-replies should offer something for everyone. To keep track you can always use the “done” section in your facebook messenger inbox 🙂. Facebook Post Autoresponder will allow your business to allocate your time and effort on those who have responded to your private message. An autoresponder email message is a notification that you receive when the person you are trying to reach is out of the office. Facebook users that comment on your page will receive and autoreply as below. Facebook allows you to respond to these messages privately already. Using respond.io, which works a little like Facebook Comment Plugin, you will learn how to set up Facebook Auto Reply Comment that sends a private message to the commenter over Facebook Messenger. interested in your industry, business, or product. Check the checkbox “ Use Instant Replies to quickly respond to initial messages. The page responds with several options to … On the Settings page, click on Messaging link on the left side. Another great option is to schedule the message. The respond.io Facebook Comments Autoresponder works kind of like Facebook Comments Plugin. The solution for the first message is the Auto Reply on Facebook Messenger. If your Page has received fewer than 10 messages total, it’ll be based on all messages ever received. Using SPECIFIC may be one step up due to additional personalization, but in reality, it is not going to be as personalized as an operator, and it takes more time and effort with limited return. To set up the Facebook Auto Comment reply, you will need: First you're going to need a Facebook Post. To give you a better definition, an autoresponder is a tool that lets you set predefined messages based on multiple criterions such as: message origin, team availability and message pattern. We can’t wait to talk shop when we return to the office, which is open Monday through Sunday, 7am – 6pm CT. 2. In Urdu-Hindi. Pinterest. This is where automation and operator work together to create the best customer experience. When you click the Message button on their page, a Facebook Messenger window opens. Yes, somehow…looking for a setting in Facebook to set auto reply on comments. These Facebook users are already commenting on your Facebook post, why should you move the conversation to Facebook Messenger? Naturally, answer to exclusively got Facebook messages with the assistance of this application. Hi Jas, on mobile that feature isn’t available yet. In the respond.io platform navigate to Settings > Channel Settings > Comment Icon. Facebook. You can choose to reply with a private message for all comments on all posts or comments for a specific post matching a rule. In the instant reply you can use the next variables to create your message: This way you can provide the person that is messaging another solution to contact you immediately if necessary. Why Move The Conversation to Facebook Messenger? Auto-Reply for Facebook empower you to answer to Facebook messages automatically, Auto answer for Facebook will empower to you set a custom message to reply your Facebook messages. Use Instant Replies to quickly respond to initial messages. Did you already setup your Facebook Auto Reply? The downfall of this is your message may sound too generic, which could be a turn off for some user, but it is still better to reach out rather than not. Every element of your autoresponder has the potential to move you closer to your customer or further away. In addition, since this feature sends a private message instantly, the user is more likely to respond. Twitter. HBR shows that by responding to a customer within the first hour, you can increase lead conversion by 7 times! People can see your response time when they visit your Page or when they open a chat with your Page in Messenger. Facebook added those little three dots like someone’s actually writing a message to create an impression of communicating with a real person and not a Facebook auto-reply bot. Using SPECIFIC, on the other hand, will allow you to tailor the message based on the post. Go to the Facebook for which you wish to turn on the auto response. So you can follow up with the exact persons that have reacted to a certain post of yours. If you're reading this post, you probably get tons of Facebook Comments on your page. There is no built-in auto reply-feature in iOS to set out off office message for iPhone to auto-reply for text and calls. A Facebook user who comments on your Facebook post is not something you want to waste. Follow up professionally, sympathetically, in-line with your business' tone, and do not delete negative comments. Being creative with ANY will allow you to engage the user enough to start a conversation with an operator. Of course, you should be an admin of that page to enable it. On the other hand, SPECIFIC will send a preset message to those who comment on the preselected post. When you reply instantly on your Facebook messenger of your Facebook page you get the “Very Responsive to messages” label as you see in the image below. There are tons of examples, from giving your “auto-responder robot” a personality to using GIFs and memes to joking about what you’re actually doing on vacation. auto respond to any new comment with a custom reply and with a private message. Ideally, you want to convert this user into a Facebook Messenger Contact. More info here 🙂 https://www.facebook.com/help/1625715647696553. Below Response Assistant, click to select On next to Send Instant Replies to anyone who messages your Page. A question businesses have when using a feature similar to Facebook comments plugin, or Facebook comment autoresponder is whether they should create a more generic message or a more specific message. Facebook Messenger also allows business owners to provide real-time customer support, while documenting the entire conversation. The benefit of having a human answer comments is their ability to personalize as it is done by a person on a case by case basis. This post is going to explain why and how you should set up an Auto Reply Comment Facebook. Responding to a Facebook Comments thread can boost the post, and we recommend you keep on doing that. When you’re out of the office or out in the field, it’s helpful to provide an auto reply that’s short, concise and provides a link for more information so customers have resources available when you’ve got your hands full. Send a message to all users who responded to the messages. Note that this feature does not message users who commented before using this feature and when using SPECIFIC, the preset message sent is tied to and depends on the post commented. A study by Hootsuite found that in an average 30 day period, a typical Facebook user only makes four comments. Most businesses that choose to be engaged on social media will have a dedicated team attending to comments and messages; thus, they are not the ones primarily using this feature. Auto-reply on Text message on iPhone is an essential feature that is useful when you go for a vacation or out of station for a while. Facebook comments are valuable due to the weight of the user's interest; thus, it is crucial to follow up most comments. However, having a human attend to every user is not always practical. Think about MailChimp, but in Messenger inbox. To change your instant reply message, click Change, update the message and click Save. With modern applications of Artificial Intelligence (AI), there are new avenues to automate your customer communication and handle customer requests more efficiently. How to Get an Auto Reply on Facebook Instant Replies Get back to people right away, even when you’re busy. In this case, the trigger or target, ANY or SPECIFIC. Facebook posts and Facebook Messenger each have their strengths and weaknesses. Today, he is active on Instagram, YouTube, and various other chat apps including Messenger, GroupMe, Viber and WhatsApp. Go to the Settings menu on your page’s menu bar. You can change the text of the Facebook instant reply yourself and even personalise the text based on the person that is messaging you. A message counts toward your response time if it’s a response to the first message a person sends your Page after neither of you has sent messages for at least 24 hours. When responding, reply to comment stating your business's intent to address the issue and continue the conversation on Messenger. You have a lot of settings to tweak the bot for your necessities. The simple answer is, once they have messaged your Facebook page, you can message them back at any time. Do you know if this will continue to count against my response rate? You have a lot of settings to tweak the bot for your necessities. Once you have your Facebook Post ready you can set up your Facebook Comment Autoresponder. The most effective automated text messages are personalized and show your business’s personality. You can start with a simple thank you message. For example, if it’s September 6, and the last message your Page received that counted was on August 30, then your Page’s response time is based on messages that occurred from August 1 to August 30. Auto replies keep you connected to your customer. The content of your Autoresponder can be short or max 500 characters. Personalization is exactly the same as in Messenger Greeting. You can choose what is the best way to respond to a review and also what kind of message you want to send to your reviewers. Naturally, answer to exclusively got Facebook messages with the assistance of this application. Auto reply to Facebook comments with MANYCHAT. How to set up an auto reply on Facebook Messenger? We observe that users naturally use this expression actions, common in individual conversations, with Pages as well. Facebook has something called a “messenger greeting” but it’s not what you might think it is.The fact is, Facebook doesn’t want brands sending out unsolicited messages to their followers, either in mass new messages or as new user welcome messages. This article covers the following topics: It's true answering Facebook comments can be a pain, especially when so often Facebook comments can be spam. This works on a small scale. Facebook SDK Version 5. Let’s start: 1. How To Set Up The Facebook Comment Auto Reply, Facebook Comment Auto Reply Best Practices, adding Facebook Messenger to your Website, Everything You Need to Know About WhatsApp Business, The Ultimate Guide to Using Telegram Business, The Ultimate Guide Using Viber for Business. How can I insert saved reply from messenger? looking for a solution for a particular need. Facebook Auto Reply & Bulk Private Message Sender Facebook Auto Reply & Bulk Private Message Sender Addressing negative comments: resolving the issue in Facebook comments may open a Pandora's box you are not ready for. When someone comments on your page/posts, Messenger Auto-Reply automatically sends private messages to them, intrigues them to reply and engage. Proper execution will benefit your business as it shows that your business wants to make it right, legitimate, and responsive. For example, here is a variety of well-rounded options: Hello there, you’ve reached Iron Auto’s customer service department. Auto reply to Facebook comments with CHATFUEL. There is still a way to quick respond to your messages. The Setup A Unique Autoresponse for Each Post select Track Comment under a SPECIFIC Post. Here are some reasons why you might want to take a conversation that starts in Facebook comments private: Addressing negative comments is a critical aspect of a business' online presence as you are not only attending to one person but rather everyone who sees it. To turn Instant Replies on or off for your Page, click Settings at the top of your Page. The subject line. Away From Device Auto-Reply Message. To set up the Facebook Auto Comment reply, you will need: A Facebook Page A Respond.io Account The instant reply is fired a few seconds after a person messages your business page. Thanks to the autoresponder, you can answer customers automatically based on their inquiries. That's it now your Facebook Comment Autoreply is in use. Here is your chance to get exclusive video's and tutorials to get more leads! Telegram. When you turn on the auto reply for you Facebook page, Facebook automatically sets a default text as instant reply. A third must-have element of any auto reply is a section … Better add the auto reply on desktop and work from there 🙂, Receive notifications when new SMART tips are published, Simple trick how to Invite people to like your Facebook Page, How to invite people to follow LinkedIn page, Benefits of Pinterest for Business Owners, hide some facebook comments automatically, https://www.facebook.com/help/1625715647696553. You can send private messages right from Facebook Auto Reply. 🙂. I can do it on desktop but cannot find that option in mobile. This is a good thing as you will not forget to set-up the message for every post you published. BONUS TIP 1: Simple trick how to Invite people to like your Facebook Page Click Get Started from inside Messenger. for bad language or spam, you can choose to delete the comment, warn the user with a private message and block him instead of monitoring your inbox, you can set the campaign to auto reply to new private message received by your fan page regularly auto comment to old posts to engage … Auto-Reply for Facebook empower you to answer to Facebook messages automatically, Auto answer for Facebook will empower to you set a custom message to reply your Facebook messages. Friends Mera Naam Bilal Kashi Hai Aur Main Ap Logon Se Ap Facebook Auto Reply Trick Share Krne Ja Raha Hon Umeed Hai Keh Apko Pasand Ayegi,Is Trick Me Kuch Yeh Hai Keh Jab Ap Offline Hoty Hain Aur Apk Facebook Page Pe Koi Message Krta Ho To Agly Bandy Ko Facebook Page Wale Khud Hi Reply … If you know you can’t be replying to your salon Facebook messages but want to let your customers know you will respond as soon as possible, enable your away from device auto-reply message and set yourself to “Away”. Users were invited to leave a comment which then triggered an automated Facebook Messenger reply based on their answer. Automated reply messages can keep customers informed with the right responses that show your care towards them. You can choose the users by the name and also filter users by post ID. Facebook Auto Reply & Bulk Private Message Sender 1.1 – The script of the Facebook bot for automatic publishing. Click Get Started to begin an automated conversion in Facebook Messenger. My facebook response rate dropped from 100% to 90% when I didn’t respond to a customer (because the automatic response was already sent). Selling to a potential customer: if your user asks for a discount, you may want to offer one that is not visible in Facebook comments. Only 4! Is that what you mean? Having the ability to private message people who comment on your page allows business owners to take the conversation private without ever leaving Facebook and handle negative situations quickly. 3. WhatsApp. Thank you! Messages like that can add a personal touch to auto-reply messages. Business consultant Derek Halpern from Social Triggers used the Messenger “auto-reply to comments” feature to ask a question to a large audience about conversion rates on landing pages. This message on your page can visitors convince to contact you. But if you’re not responding fast enough this message will be different. However, imagine if you could respond instantly & privately to all comments. The benefit of using ANY is the ability to create one blanket message for every comment received. A Facebook Comment may indicate that a user is: The common thread in all of these cases is that a Facebook comment indicates that for one reason or another, the user is looking to build a relationship with your company. Automatic reply/message by keyword or message ID. A simple thank you for their time to post the review. These messages typically give you (some) of … BONUS TIP 2: How to auto hide Facebook Comments, Click here to subscribe on my Online Marketing YouTube Channel, You can hide some facebook comments automatically by filling in words at page moderation. Whether you are online or off, an instant reply is a great way to assure your customers that you are aware of their message and will respond to them as soon as you can. Personalized assistance: some users are in a specific situation, best to provide direct feedback so as not to confuse other users. Will Facebook mark messages as read if we send a customer an autoresponse? Users can react or reply to messages that are in the thread (both a Page message or referencing their one of their own messages). With the right implementation, your business can benefit from both posts and private messaging over Facebook. The relatively low number of Facebook comments compared to post likes and ad clicks mean the user is highly engaged with your content.